Shipping & Returns
Delivery Information
UK Standard Delivery
We offer standard delivery across the UK for £5.99. Orders are typically delivered within 3–5 working days from the date of dispatch.
Free UK delivery on all orders over £30
International Delivery
| Destination | Cost | Estimated Delivery |
|---|---|---|
| Europe | £9.99 | 7–10 working days |
| Rest of World | £14.99 | 10–14 working days |
Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Order Processing
Orders are processed Monday to Friday, excluding UK public holidays. Orders placed after 12pm or at weekends will be processed the next working day.
Returns & Refunds
30-Day Returns Policy
We want you to be completely happy with your purchase. If you're not satisfied for any reason, you can return most items within 30 days of receiving your order for a full refund or exchange.
Conditions for Returns
- Items must be returned in their original, unused condition and packaging.
- DVDs, Blu-rays, and vinyl records must be unopened and sealed to be eligible for a return (unless the item is faulty).
- Gift items must be returned with proof of purchase.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of receipt and we'll arrange a replacement or full refund at no extra cost to you.
How to Return an Item
- Contact us via our Contact page to request a return authorisation.
- Pack the item securely in its original packaging.
- Send it to the address provided by our team. We recommend using a tracked service as we cannot be responsible for items lost in transit.
- Once received and inspected, your refund will be processed within 5–10 working days to your original payment method.
Return Postage
Return postage costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.
Contact Us
If you have any questions about your delivery or a return, please don't hesitate to get in touch — we're happy to help.